Return & Refund Policy

Right of Withdrawal for Consumers

At Disciplined Wear, your satisfaction is our top priority. If you’re not completely thrilled with your purchase and wish to return it, we’re happy to help—just keep in mind the following guidelines:

Returns Are Accepted If:

• The package is sealed, unopened, and in the original packaging.
• It’s returned within 30 days from the delivery date except for specific items like our 90-day return items.
• You use Track & Trace for your shipment, as lost parcels cannot be refunded.
• The package includes your name and order number for smooth processing.
• The return is sent to the correct address to ensure a hassle-free refund.

What’s Not Eligible for Refund:

• Packages that have been opened or used.
• Packages that are lost in transit.
• Packages returned in poor condition due to inadequate packaging, making them unusable.
• Return shipping costs are not refundable.

How to Return Your Order:

1. Ensure that your order is eligible for return by checking our return guidelines.
2. Contact customer service at info@disciplinedwear.com.
3. Our customer support team will assess your return request. Once approved, you can then return your order.

Note: We accept returns at our warehouses located in the US and Germany.

If you have any questions or need further assistance, don’t hesitate to reach out to us at info@disciplinedwear.com.

Thank you for choosing Disciplined Wear—we’re here to ensure you have a fabulous experience! 💫

Exclusion of the Right of Revocation

Unless we have agreed otherwise with you, the right of revocation does not apply, among other things, to contracts for the delivery of sealed goods that are not suitable for return for hygienic reasons if their seal has been removed after delivery.

Money-Back Guarantee

Here’s How to Rock Our Guarantee:

1. Get the Glow-Up: Our products come with detailed instructions, but you can also find them on our website. Follow these steps to achieve the best results, and take photos before, during, and after your application to document your journey!
2. Need a Little Extra Help? If you’re not seeing the results you were expecting, no worries! Contact us at info@disciplinedwear.com, and our dedicated customer support team is ready to provide expert tips and advice. Remember to include those photos so we can give you the best guidance.
3. Still Not Satisfied? If you’ve followed our tips, taken all the pics, and still feel unsatisfied, email your photos to info@disciplinedwear.com for a refund request. We’re here to make sure you get the results you deserve.

Note: You have 30 days to try our products. Please follow the steps above—failure to do so may make you ineligible for our money-back guarantee.

Have questions? Check out our FAQs or reach out to our customer care team. We’re here to help you shine!

Cancellation Period

At Disciplined Wear, we’re thrilled to have made thousands of customers happy with our products. If you have any questions or concerns about your order, our customer support team is here to help at info@disciplinedwear.com.

To ensure prompt service, we process orders as swiftly as possible. Therefore, cancellations are only allowed within 1 hour from the time of purchase.

If you need to cancel your order, please reach out to our customer support team with a brief overview of your cancellation request. Your feedback helps us enhance our service for everyone!

Shipping Costs & Returns

The customer is responsible for the direct cost of return shipping. You are responsible for paying your own shipping costs to return your item. Shipping charges are not refundable.

Please contact support if you are considering a return. You will then receive further instructions from our support team.

General Shipping Information:

• Customs duties and any applicable taxes must be paid by buyers themselves.
• You may consider a traceable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your return shipment.

Consequences of Revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs if you selected a delivery method other than the cheapest standard delivery we offer), without delay and at the latest within 30 days from the day we receive the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We can refuse the refund until we have received the goods back and the returned package is checked at our warehouse.